IT Support Executive

Job Summary

Provide comprehensive IT technical support and maintenance for company computers, networks, and digital systems to ensure smooth operations and timely resolution of technical issues across departments.

Responsibilities

• Deliver IT technical support to office staff and project teams to resolve hardware and software issues efficiently
• Maintain and service company computers, laptops, printers, and other IT equipment to ensure optimal performance
• Install, configure, and troubleshoot computer hardware and software to minimize downtime
• Manage company email accounts and IT systems to support communication and operational needs
• Maintain and monitor company network, Wi-Fi, and internet connections to ensure reliable connectivity
• Provide technical support for software applications to enhance user productivity
• Maintain data backup procedures and implement basic IT security measures to protect company information
• Assist in managing the company website and digital systems to support online presence and functionality
• Troubleshoot IT issues promptly and provide effective solutions to minimize disruption
• Maintain accurate inventory and records of IT equipment for asset management

Preferred competencies and qualifications

• Diploma or Certificate in Information Technology, Computer Science, or related field
• Experience in IT support or technical troubleshooting
• Knowledge of Windows operating systems, Microsoft Office suite, and computer networking principles
• Familiarity with computer hardware, printers, and software installation processes
• Strong problem-solving skills applied to diagnosing and resolving IT issues
• Effective communication skills to support collaboration across departments
• Ability to work independently and provide support to multiple departments