Product Manager | 1 year Contract - Extendable

Your tasks

Job Responsibility

• Set the product vision, roadmap and priorities in line with business and operational needs
• Rank capabilities and enhancements by business value, operational need, risk and dependencies
• Track product performance, user feedback and operational outcomes to drive continuous improvement
• Work with business users and stakeholders to uncover needs, pain points and improvement opportunities
• Turn business processes and needs into functional requirements, user stories and acceptance criteria
• Evaluate Service Requests (SRs) and enhancement requests to make sure each solves the real underlying need
• Support solution assessment, UAT and validation of delivered solutions
• Deliver the product and its enhancements within the agreed scope, budget and timeline
• Coordinate business, technology and vendor teams to manage risks, issues, dependencies and implementation
• Report regularly to management on progress, operations, expenditure, risks and key decisions
• Keep product documentation, decisions, approvals and change records up to date
• Make sure the live product stays effective, reliable and easy to use
• Partner with technical and support teams to investigate incidents and recurring issues, their business impact and root causes
• Drive corrective and preventive actions to reduce repeat issues
• Convert operational insights and user feedback into process improvements or product enhancements
• Manage vendor engagements and contracts for implementation, maintenance, support and enhancements
• Define and validate scope and deliverables for procurement, renewals, variations and other contract changes
• Review vendor proposals, quotations and effort estimates against agreed requirements
• Monitor vendor performance against contract terms, milestones and service levels, and address any gaps
• Track contract utilisation and spend, working with procurement, finance and governance teams
• Act as the main link between business users, operations, technology teams, vendors and corporate stakeholders
• Facilitate decisions, resolve cross-functional issues and keep everyone aligned on priorities and delivery
• Share product plans, changes, risks and outcomes with stakeholders and management

Requirements

• Degree in Computer Science, Information Systems, Information Technology, Computer/Electronics Engineering, Business Information Systems or a related field
• Background in product management, business analysis, IT project delivery and/or maintenance of SaaS and enterprise digital systems
• Hands-on involvement in at least two full system or project development lifecycles, or in maintaining live systems (preferred)
• Experience managing a digital product across its lifecycle: planning, implementation, Day 2 operations and enhancements
• Experience running user workshops and gathering requirements, and writing clear functional requirements, user stories and acceptance criteria
• Experience prioritising SRs, enhancements and backlogs, including supporting solution assessment, UAT and rollout
• Experience working with technical teams on incident and root-cause analysis for live systems
• Experience managing IT vendors and contracts, including scope, quotations, renewals, variations, service levels and performance
• Experience managing scope, budget, schedule, risks, issues and dependencies, including governance and management reporting
• Experience in Agile environments, with a good grasp of enterprise IT governance and digital service delivery
• Strong analytical and problem-solving skills, able to see the big picture and dive into business, system and operational details when needed
• Strong facilitation, communication and stakeholder management skills, with the ability to influence decisions across business, technical, vendor and management groups
• Results-driven and focused on customer needs and sustainable product outcomes

Other

Nexbridge Recruitment Pte Ltd EA License No: 26C3616 EA Personnel: Ching Ning Xin Registration No: R22108651