Business Analyst, Digital Product & Process Transformation | Contract

Your tasks

Job Responsibilities

• Engage stakeholders to understand business goals, pain points, operational challenges and policy requirements
• Elicit, analyse, document and validate business and functional requirements
• Translate business needs into user stories, process flows, functional specifications and acceptance criteria
• Facilitate workshops and requirement-gathering sessions with stakeholders
• Analyse current business processes and identify opportunities for process optimisation and automation
• Assess the impact of proposed changes on business operations, systems, users and policies
• Collaborate with solution architects and technical teams to design practical and scalable solutions
• Recommend improvements that enhance operational efficiency, user experience and service outcomes
• Work closely with Product Managers and delivery teams throughout the software development lifecycle
• Support Agile delivery by managing and refining product backlogs and requirements
• Clarify business requirements during development and help teams resolve requirement-related issues
• Ensure delivered solutions meet business objectives and user needs
• Develop and review test scenarios, test cases and acceptance criteria
• Coordinate and support System Integration Testing (SIT) and User Acceptance Testing (UAT), validating that system functionality meets agreed business requirements
• Support defect triage and resolution activities
• Build strong relationships with business, operations and technology stakeholders, and facilitate discussions to achieve alignment across multiple stakeholder groups
• Support implementation planning, business readiness, training and adoption activities
• Communicate project progress, issues, risks and recommendations effectively to stakeholders
• Monitor solution performance and user feedback after implementation, identify enhancement opportunities and support continuous product improvement
• Work with support and operations teams to investigate and address production issues
• Contribute to lessons learnt and best practices across projects

Requirements

Job Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering or a related discipline
• 3 to 5 years of experience in business analysis, digital transformation, product delivery or system implementation
• Experience working on software or digital product development projects
• Strong analytical and problem-solving skills
• Able to translate complex business requirements into actionable solutions
• Strong stakeholder management and facilitation skills
• Excellent written and verbal communication skills
• Good understanding of Agile methodologies and product development practices
• Able to manage multiple priorities in a fast-paced environment
• Strong attention to detail while maintaining focus on strategic outcomes
• Experience in Agile delivery environments will be an advantage
• Experience in government or large-scale enterprise systems will be an advantage
• Certifications in Business Analysis, Agile, Scrum, Product Management or Process Improvement will be an advantage

Other

Nexbridge Recruitment Pte Ltd EA License No: 26C3616 EA Personnel: Ching Ning Xin Registration No: R22108651