Workplace Experience Specialist (12-month Fixed Term Contract)

About the company

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.

Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back?, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.

Nex is located in San Jose, California, USA and Hong Kong. Learn more about us at https://www.nexplayground.com/about.

Your tasks

We are looking for an energetic, detail-oriented do-er to join our team in Hong Kong. Reporting directly to the Workplace Experience Manager, you will bridge the gap between facility management and corporate hospitality by owning the daily office environment and serving as the primary point of contact for employee requests. In this hands-on role, you will ensure daily operations run flawlessly to maintain a productive and highly functional workspace.

• Workplace Experience & Events
• Employee Support: Act as the first line of contact for administrative and facility requests (e.g., courier services, workplace inquiries), resolving them quickly to optimize team productivity.
• Event Logistics: Provide end-to-end support for employee engagement and company events, including setup, logistics coordination, and F&B ordering.
• On-Site Tech Support: Act as the local hands for corporate IT teams by assisting with basic troubleshooting for meeting room A/V technology and Wi-Fi connectivity checks.
• Safety & Compliance: Assist the Manager in implementing local health and safety protocols, including coordinating fire safety checks in compliance with Hong Kong regulations.

Workplace Upkeep & Operations

• Daily Environment: Conduct daily walkthroughs and collaborate with the office attendant to ensure all workspaces, meeting rooms, and collaborative zones are clean, fully stocked, organized, and functional.
• Vendor Coordination: Coordinate with vendors for workplace facilities maintenance and renewals (e.g., water machine filters, furniture repairs, IT equipment).
• Inventory & Procurement: Manage inventory and purchasing for office
• snacks, beverages, stationery, first-aid kits, and general office supplies within budget guidelines.
• Ad-Hoc Projects: Manage administrative and ad-hoc assignments in a timely manner to support changing business needs.

Requirements

This position requires a high degree of flexibility and adaptability to support our fast-paced environment. It is the perfect opportunity for a proactive operational coordinator who is passionate about building a vibrant office culture and creating a supportive, pleasant, and welcoming workplace experience for our entire team.

• Education: Bachelor's degree or Associate degree in a relevant field.
• Experience: 3–5 years of proven experience in customer service, office operations, or workplace experience, with a demonstrated ability to engage with stakeholders comfortably.
• Language Skills: Excellent command of written and spoken English, Cantonese, and Mandarin.
• Technical Skills: Proficient in Google Workspace and Microsoft Office applications, knowing Slack is a plus.
• Communication: Exceptional verbal and written communication skills, with the ability to convey ideas clearly and engage with diverse teams.
• Interpersonal Attributes: Warm, approachable, and enthusiastic personality who genuinely enjoys thriving in a fast-paced, start-up environment.

What we offer

• Competitive compensation package.
• Flexible working hours and vacation policy.
• Product-driven culture that treasures talents and individual growth.
• Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

Other

Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.

Important Notice: ⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in @nex.inc. If you receive a suspicious email or message, please do not respond and report it immediately to us.

Location: Hong Kong Type: 12-month fixed-term contract (renewable), with possibility of conversion to full-time permanent role Reports to: Workplace Experience Manager

Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.