System Support Engineer

Role Purpose We are seeking a versatile IT professional to fill a hybrid role that combines Deskside Support  and System Engineering . The successful candidate will split their time between providing high-touch technical support for our 60-person Singapore office and collaborating with the Group Headquarters to implement and maintain systems and infrastructure. This role requires a unique blend of "hands-on" hardware skills and "high-level" system administration capabilities. Key Responsibilities Part 1: Deskside Support & Local Operations (20%) User Support:  Act as the primary on-site point of contact for 60 staff members, providing professional technical assistance via email, remote tools, or in-person.

Identity & Access:  Manage the full user lifecycle in Active Directory and Microsoft 365 , including MFA configuration and password resets.

Hardware & Asset Lifecycle: Manage the complete asset inventory and conduct regular audits.

Perform hands-on hardware repairs and upgrades (RAM/SSD).

Coordinate procurement and delivery for the Malaysia office and other regional branches.

AV & Executive Support:  Maintain all meeting room equipment and provide real-time technical stability for high-priority executive meetings and town halls.

Documentation:  Create and maintain user manuals for local services (Wi-Fi, VPN, Printers).

Part 2: System & Cloud Engineering (80%) HQ Collaboration:  Act as the local execution arm for the Group HQ Cloud Team, helping deploy and manage systems across the region.

Cloud Administration:  Assist in the administration of cloud environments (e.g., Azure, AWS, or Google Cloud ), including resource monitoring and configuration.

Endpoint & Security Management: Ensure all endpoints are compliant with Group Policy and joined to the AD.

Deploy and maintain Anti-Virus/EDR agents and perform regular vulnerability scans.

Coordinate with HQ on security incident response and threat mitigation.

Server & Infrastructure Maintenance: Perform regular server updates, patching, and performance tuning.

Manage virtual machines (VMs) and cloud storage solutions as directed by HQ.

Compliance Audit:  Physically and digitally audit workstations to ensure no unauthorized software/hardware is present.

Job Requirements Education:   Diploma  in Information Technology, Computer Science, or a related field. Graduates from Singaporean Polytechnics/Institutions are highly preferred.

Experience:  Minimum of 3 years  of experience. Must have a proven track record in both  end-user support and system/server administration.

Technical Proficiency: Support:  Strong knowledge of Windows/Mac OS, Microsoft 365, and hardware troubleshooting.

Systems:  Practical experience with Active Directory, Group Policy (GPO), and Virtualization .

Cloud:  Foundational knowledge of Cloud platforms ( Azure/AWS ). Relevant certifications (e.g., AZ-900, AZ-104) are a significant advantage.

Security:  Experience with EDR tools, vulnerability scanning, and endpoint security.

Soft Skills: Adaptability:  Ability to switch mindsets from "fixing a printer" (Deskside) to "configuring a cloud resource" (System Engineer).

Independence:  Capable of managing a 60-person office alone while reporting effectively to a remote HQ team.

Communication:  Strong English skills for technical reporting and coordination with HQ