Multi-site Operations Manager in Customer Service - Lima
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Must-have:SAPDataLead
Machine translation — original language: Spanish.Show original
Our client, an important company in the entertainment industry, is looking for a Multi-site Operations Manager with experience in CUSTOMER SERVICE service analysis.
Functions
- Customer Experience Management: Focus on hospitality and high-flow service levels.
- Interpretation of Operational KPIs: Critical capacity to read indicators and understand the "why" behind the numbers.
- Strategic Decision Making: Use of visualization tools (Power BI) as an expert user for decision making.
- Leadership of High-Performance Teams: Coaching and development of floor Managers.
- Cost and Profitability Control: Efficient management of resources and zonal budgets.
Requirements
- Education: Professional in Administration, Industrial Engineering, Hospitality, or related careers.
- Experience: 5 years leading multi-unit operations in high-flow sectors (Customer service, Restaurants, Entertainment, or Casinos).
- Mindset: Strategic mindset with a strong orientation to results and the ability to transform data into field actions.
Benefits
- Salary according to the market
- Career path
- Indefinite term contract.
Requirements
- Minimum education: University 3 years of experience
- Languages: English
- Knowledge: Microsoft excel, Sap
- Keywords: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, operations, operaciones, care, costumer, cliente