Analyst, End User Computing (euc)
Workplace Type: Onsite Newmont produces metals the world needs - safely, responsibly and with care for people, communities and the environment. With a 100+ year history, we continue to shape the future of mining through innovation and strong operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful difference. Ahafo North is Newmont’s newest gold mine, having achieved first gold production in late 2025. Recognised as one of West Africa’s most promising gold deposits before development, the project’s successful start-up marked a major milestone for both Newmont and Ghana’s mining industry. Ahafo North comprises four open-pit mines and a modern processing plant, with an initial mine life of at least 13 years. Located in Ghana’s Ahafo Region, the site includes a purpose-built camp to support its rotating workforce. Joining Ahafo North offers a unique opportunity to shape a world-class operation from the very beginning, helping to build an Always Safe culture, drive innovation and foster strong community partnerships. We work closely with community stakeholders and our experienced sister operation, Ahafo South, to ensure the mine delivers sustainable growth and shared value for the region for generations to come. Your Impact
Ensure the seamless operation and security of professional applications and end-user devices by supporting implementation, customization, and maintenance activities, while providing technical support and continually enhancing digital data services based on user feedback.
As Part Of Our Team, You Will
Perform maintenance and support for laptops, cellphones, video conference rooms, desktops, and mobile applications. Ensure the smooth operation of printers, scanners, copiers, audio-visual equipment, on-site server rooms, video systems, electronic displays, and meeting room equipment. Address technology issues promptly and efficiently to ensure high levels of customer satisfaction. Provide technical support and troubleshooting assistance to users of professional applications, ensuring a positive user experience. Administer and handle user accounts, permissions, and access rights. Monitor the security and integrity of end-user devices and data by implementing security measures and protocols. Participate in the configuration and maintenance of end-user devices such as desktops, laptops, printers, and mobile devices. Gather and act on feedback to continually improve digital data services and end-user support. Assist with site components of regional or global technology projects and contribute as needed. Support Vendors and Contractors to ensure site stability and meet service delivery standards.
Your Training, Skills & Experience Checklist Formal Qualification (including Professional Registrations):
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Additional Knowledge
Understanding of end-user computing technologies and support processes. Knowledge of information technology (IT) infrastructure, including laptops, cellphones, video conference systems, and mobile applications. Awareness of IT service management best practices. Familiarity with preventative maintenance strategies for technology equipment. Knowledge of customer experience principles and techniques. Understanding of user account management and access rights. Awareness of security measures and protocols for end-user devices. Familiarity with asset management and record-keeping practices.
Experience
Minimum of 3 years’ working experience in services or technical support role with a mining company. Ability to communicate effectively, both orally and in writing, with vendors, service providers, colleagues, clients and customers at all levels.
Technical Skills
Proficiency in diagnosing and resolving application and device issues. Strong skills in maintaining and supporting laptops, cellphones, video conference rooms, desktops, and mobile applications. Expertise in configuring and maintaining end-user devices such as desktops, laptops, printers, and mobile devices. Ability to administer user accounts, permissions, and access rights. Advanced proficiency in implementing security measures and protocols for end-user devices. Skills in providing technical support and troubleshooting assistance to users. Experience in gathering and acting on user feedback to improve services. Capability to ensure smooth operation of technology facilities and equipment. Proficiency in using Microsoft Office applications (Excel, PowerPoint, Word).
Self-awareness Social Process Skills:
Understand own behaviours and is aware of the impact on others. Adapt their own behaviour where necessary in order to get a productive outcome for the wider team.
Team Process
Able to be an effective team member by listening, clarifying tasks, receiving and providing feedback. Able to be an effective team leader (where applicable) by establishing and maintaining a positive and productive work environment through listening, dealing with different points of view, giving and receiving feedback.
Collaboration
Build positive working relationships with a diverse range of people across disciplines.
Your Work Environment
This position is located at the Ahafo North mine site.
At Newmont, our people are our strength and we’re committed to a safe, inclusive and supportive workplace. If you’re passionate about doing work that matters, join Newmont and help shape the future of mining. Learn more about our purpose and values: About Newmont Hear from our people: Life at Newmont Important: Newmont does not ask candidates to pay money or share sensitive personal data outside our secure application process. If this happens, please report it to our Business Integrity team: it.sec@newmont.com. <