IT Technician
About the company
Newcastle and Stafford Colleges Group (NSCG) is one of the very best colleges in the country. In October 2024 we became the first and only further education provider in England to achieve a full set of outstanding grades in consecutive Ofsted Inspections. This includes recognition of our strong contribution towards meeting Local Skills Needs under the latest version of the Education Inspection Framework (EIF).
The inspection report praised all areas of the College’s provision and acknowledged NSCG’s ‘staff are professional, friendly, incredibly supportive and work tirelessly to meet the needs of learners’ ‘teachers improve their practice based upon the support they receive’ and ‘teachers create highly supportive, calm and highly aspirational environments in which learners and apprentices thrive’.‘ In summary, NSCG is a great place to work and study.
The group is currently home to a population of over 6,500 full-time students with around 2000 adult learners and students on higher education programmes. We have over 1,500 apprentices where we work with over 850 individual employers. Our Sixth Form provision has a reputation for high academic achievement and excellence.
Your tasks
We are looking for an IT Technician to join our pro-active and dynamic IT Services team. The successful candidate will be required to deliver ICT support for the 5 sites that make up the NSCG group. Ensuring that all IT hardware and software systems are maintained in functional order and that IT and telephony equipment is configured to the College Group requirements.
Main Duties and Responsibilities
- To provide telephone and electronic helpdesk IT Support to Staff and Students.
- To assist with the day-to-day operation and maintenance of the College’s computer based networks, this includes both Windows and Apple Mac operating systems.
- To undertake physical repairs to laptops and desktop PCs.
- To software rebuild, audit and distribute IT equipment to end users.
- To assist in the testing of new software packages and services packs to ensure full system compatibility and stability before deployment.
- To maintain the Mitel VOIP telephony systems and report on deviations from the norm.
- To configure and maintain the various CCTV systems used across the group.
- To install and configure new equipment, including associated cabling and other peripheral works.
- To work evenings and weekends to cover special events such as open evenings and IT exams, when required. Prior notice will be given.
Requirements
The post holder will also have excellent communication skills and a strong customer service focus.
You will need access to your own suitable transport to be able to visit sites across the Staffordshire region.
Required Skills and Experience
- Has excellent communication skills and a customer service focus.
- Has a working knowledge of modern computer software and hardware.
- Has an understanding of the Windows Server operating system.
- Is confident in undertaking physical repairs and modifications to IT hardware, such as printers, laptops and workstations.
What we offer
What’s in it for you? The college offers an excellent benefits package which includes:
- Local Government Pension Scheme.
- 25 days annual leave, rising to 30 following 5 years’ service (plus bank holidays and Christmas closure period)
- Subsidised Gym Membership.
- Health-related benefits including a subsidised Health Scheme.
- Excellent Training and Development Opportunities (supported with a dedicated budget).
- Free Parking
- On site restaurant and FREE early morning tea/coffee and toast.
How to apply
To apply for the role of IT Technician, please click ‘Apply Now’ to complete an online application form.
(If you are applying via a jobs board, you will receive an e-mail and link that will take you directly to our application form on the Newcastle & Stafford Colleges Group website).
The closing date for completed applications is Sunday 15th November 2026.
Other
Job Title: IT Technician
Location: Newcastle (primary), Stafford, Leek, IOT, Axia, GradbachHours: Full Time Salary: £28,664 - £31,318*
This college is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. All college based positions are subject to enhanced DBS check and are exempt from the Rehabilitation of Offenders Act.