Relationship Manager

Do you want to actively shape the future of Customer Engagement and inspire customers throughout the entire Customer Journey?

As Head of Customer Engagement (m/f/d) at the Graz location, you will take on strategic responsibility for the Customer Engagement of the Neuroth Gruppe. Together with your team, you will further develop our CRM and Customer Engagement strategy and ensure that Marketing, Sales, and Customer Care work together optimally throughout the entire Customer Journey.

Your tasks

• Development and implementation of the Customer Engagement strategy and a Customer Lifecycle Framework across the entire Customer Journey.
• Responsibility for CRM and Marketing Automation programs throughout the entire Customer Journey - from lead generation and nurturing to customer retention and reactivation.
• Functional responsibility for the Salesforce Marketing Cloud Roadmap and hands-on implementation of measures in SFMC and MCP.
• Development of a group-wide Operating Model, as well as corresponding governance structures.
• Establishment of a Customer Engagement Center of Excellence and support for our country organizations in successful implementation.
• Development of a KPI framework, reporting, as well as continuous analysis, optimization, and further development of our Customer Engagement measures.
• Leadership and further development of the CRM & Customer Engagement team, as well as promotion of a future-oriented team structure.
• Close cooperation with Marketing, Sales, Customer Care, Data & Analytics, and IT.

What you bring with you

• Professional experience in the field of CRM, Customer Engagement, Lifecycle Marketing, Marketing Automation, or a comparable environment.
• Experience and expertise in Salesforce Marketing Cloud (SFMC).
• Conceptual understanding of Journey Builder, Automation Studio, and Data Extensions.
• Experience with Marketing Cloud Personalization (MCP) as well as Data Cloud (DC) from a business owner perspective. Experience with Sales Cloud/Service Cloud, Experience Cloud, Scheduler, and/or Voice is a plus.
• Strategic thinking skills as well as the ability to successfully bring concepts into implementation.
• Leadership experience including personnel and budget responsibility.
• Strong communication and stakeholder management skills as well as enjoyment in successfully bringing different teams and international stakeholders together.
• High customer orientation, entrepreneurial thinking, and a data-driven way of working.
• Business fluent English skills; German skills are an advantage.

What we offer

• A responsible leadership position with great creative freedom.
• The opportunity to actively shape the Customer Engagement strategy of an internationally successful corporate group.
• Leadership of a dedicated team as well as the chance to sustainably develop structures and competencies.
• Flexible working hours with flextime and home office options.
• Numerous social benefits such as good accessibility, mineral water, coffee, and tea for free consumption.
• Free lunch and company parking.

For this position, we offer a gross salary starting from EUR 3,654.05 per month on an all-in basis according to the collective agreement for employees in the metal industry. The actual salary naturally depends on your experience and expertise. A willingness to overpay is, of course, given.

Further information about your potential new employer can be found on our career page.

We look forward to your application! https://neuroth.wd103.myworkdayjobs.com/de-DE/External_Careers/job/Wien/Head-of-Customer-Engagement--m-w-d---Wien-Graz---AT-_JR26_195