Technical Account Manager in Post Sale

For Netline, a security high-tech company that develops, manufactures, and markets EW defense systems for security entities in Israel and abroad, a Technical Account Manager is required for the Post Sale department.

Job Description:

• Management of a customer portfolio (security and military entities), providing service, support, and upgrades for existing defense systems at the customer site.
• Technical lead and POC towards the customer for support and service.
• Operation of service calls with internal interfaces within the company – B/D/S/integration/software teams, etc.
• Planning and coordination of work plans for inspections/maintenance/testing.
• Examination of contractual obligations and technical specifications in order to define support and service responses.
• Writing commercial proposals for maintenance, service, and upgrades.
• Writing and performing training for operation and maintenance.
• Reliability and availability analysis.
• Providing logistical support services.

Job Requirements:

• Electronics/RF Engineer/Technologist – Mandatory
• Experience as a Communication/RF/Electronics Technician in the IDF, rank B'/D' – Advantage
• Experience working with test equipment such as: Network Analyzer, Spectrum Analyzer, Scope – Advantage
• Marketing/Sales experience towards customers – Mandatory
• Very good level of spoken/written English – Mandatory
• Ability to work multi-tasking in parallel, while providing efficient technical responses within short response times
• Knowledge and experience in Priority software – Advantage
• Representative, possessing good interpersonal communication, a service-oriented approach, and the ability to work in a team
• Valid security clearance (moshaba/security) – Advantage