IT Support Technician

We are looking for a committed professional to join a stable Public Administration project, with a hybrid modality in Madrid, to become part of the technical support team, providing assistance and technological solutions to users.

⚙️ Main responsibilities

• Technical support to users, on-site and remote.
• Resolution of hardware, software, and network incidents.
• Installation, configuration, and maintenance of computer equipment.
• Management of users, permissions, and corporate resources.
• Basic administration of networks and systems.
• Support for corporate applications and specialized equipment.
• Coordination with providers and assistance to research users.

✅ Minimum requirements

Must have:

• Official B1 English level certificate.

Provide demonstrable experience in ICT projects performing the following tasks:

• Management of users, groups, permissions, and access in Microsoft environments.
• Resolution of incidents and requests related to equipment, programs, and network connections.
• Installation, configuration, and maintenance of Windows and Linux operating systems.
• Management and tracking of incidents using tools such as ServiceNow, Jira, Zendesk, GLPI or similar.

⭐ Valued requirements

• Training in Microsoft tools for the management of users, permissions, and devices, such as Active Directory, Microsoft Entra ID, and Microsoft Intune.
• Experience in user support and resolution of hardware, software, and connection incidents on macOS Monterey, Ventura, Sonoma or later versions equipment.
• Experience in assistance and support to Public Administration users.
• Accredited B2 English level or higher.

🧠 Personal competencies

• User orientation.
• Teamwork.
• Communication and proactivity.
• Organization and responsibility.

🎯 What we offer

• Stable project with a Public Administration client.
• Dynamic professional environment with varied projects that challenge and motivate you.
• Opportunities for continuous training and professional development.
• Competitive salary package, work flexibility, and benefits adapted to your experience.
• A team that values effective communication, innovation, and your growth within the company.

If you want to be part of a team where your talent counts, your ideas matter, and your professional development is a priority, send your CV and cover letter highlighting your projects and certifications.