Service Delivery Manager

About the company

Your Company A specialist healthcare organisation has partnered with NET Recruit to recruit a Service Delivery Manager to lead its Integrated Urgent Care (IUC) services. Working alongside NHS commissioners, healthcare providers and external partners, the organisation is committed to patient safety, operational excellence and high-quality care. This senior leadership role will focus on ensuring services meet contractual requirements, achieve performance targets and remain financially sustainable.

Your tasks

Your Role and Responsibilities While in this position, your duties may include but are not limited to:

• Overseeing a portfolio of Integrated Urgent Care contracts, ensuring contractual compliance and achievement of KPIs.
• Leading and supporting operational managers and clinical leads to deliver safe, effective and high-quality services.
• Building strong relationships with NHS commissioners, partners and key stakeholders.
• Monitoring performance, identifying risks and implementing improvements across services.
• Working with clinical leaders to maintain patient safety, service quality and accountability.
• Managing workforce planning, recruitment and rota fulfilment to ensure effective staffing and resource utilisation.
• Using management information and performance data to guide decisions and identify improvement opportunities.
• Preparing service performance and quality reports for contract management meetings.
• Maintaining strong governance and ensuring compliance with regulatory and contractual requirements.
• Leading budgeting, forecasting and cost improvement initiatives to support financial sustainability.
• Managing and developing teams through performance reviews, talent development and employee engagement.
• Driving service improvements, organisational change, contract mobilisation and business continuity planning.
• Representing the organisation at internal and external meetings, supporting service development and growth.

Requirements

What You Will Need to Apply

• Significant senior management experience within a complex organisation, ideally in healthcare or another regulated environment.
• A strong background in operational management, contract delivery and stakeholder relationship management.
• Proven experience leading and developing teams, improving performance and promoting accountability.
• Strong commercial awareness and the ability to balance service quality with financial objectives.
• Experience managing KPIs, budgets, forecasting and workforce planning.
• Excellent communication, organisational and decision-making skills, with the ability to manage competing priorities.
• Experience delivering service improvements and managing organisational change.
• An understanding of regulatory compliance, governance and patient safety.
• Good IT skills and confidence using data to monitor performance and inform decisions.
• A professional, inclusive and resilient leadership style, with a commitment to developing others.
• A degree or equivalent formal leadership training.

What we offer

What You Will Get in Return In return, you will have the opportunity to take on a senior leadership role within a specialist healthcare organisation, helping shape the delivery and development of essential urgent care services. The position offers a salary of up to £60,000, depending on experience, alongside the opportunity to work closely with senior clinical and operational leaders, NHS commissioners and external partners. This is an excellent opportunity for a commercially minded, people-focused leader to drive service improvements, develop teams and deliver high standards of patient care while supporting operational and financial performance.

How to apply

To express interest in this role and have a confidential chat, please reach out to:

Alexander Booth - Talent Acquisition Specialist E