Sales Support Advisor

Your Company:

Our client is an established international supplier of industrial, commercial and office equipment, supporting businesses across a wide range of sectors. As part of a wider international group, the organisation offers an extensive product portfolio and operates within a busy, customer-focused environment. Due to continued business requirements, they are looking for a proactive and organised Sales Support Advisor to join their team on a 9-month fixed-term basis.

Your Role and Responsibilities:

While in this position your duties may include but may not be limited to :

• Process orders from both new and existing customers accurately and efficiently.
• Prepare and issue quotations based on individual customer requirements.
• Handle incoming telephone calls from customers and provide a professional and helpful service.
• Respond to customer enquiries received through webchat.
• Provide accurate and relevant information regarding orders, products and delivery requirements.
• Maintain accurate and up-to-date customer and order information within internal systems.
• Ensure customer records and database information are kept current and complete.
• Build positive relationships with customers through responsive and professional communication.
• Stay informed about current promotional activity and identify opportunities to support and optimise sales.
• Work closely with the wider Sales Support team to ensure customer requirements are dealt with efficiently.
• Maintain a high level of accuracy across all administrative and order processing activities.
• Support the wider team with ad hoc administrative and customer service duties as required.

What You Will Need to Apply:

• Previous experience within a customer service, sales support, administration or order processing environment would be advantageous.
• Excellent telephone manner and strong written communication skills.
• Confident using Microsoft Office, including Word, Excel, Outlook and Teams.
• Strong attention to detail with a high level of accuracy.
• Excellent organisational and time-management skills.
• Reliable and flexible approach to work.
• A professional and customer-focused attitude.
• The ability to manage multiple tasks while maintaining a high standard of service.
• A positive and collaborative approach to working as part of a wider team.
• Experience using AX2012 would be advantageous, although full training will be provided.
• A willingness to learn new systems and processes quickly.

What You Will Get in Return:

This is a great opportunity to join an established and supportive organisation in a varied Sales Support role, where you will work closely with both customers and internal teams. You will receive full training on the systems and processes required for the position, making this an excellent opportunity for someone looking to develop their customer service and sales administration experience.

The role offers a salary of £26,000 per annum and is offered on a 9-month fixed-term basis. Following training, there is currently the opportunity to work on a hybrid basis, with Mondays and Fridays from home, providing a good balance between office-based collaboration and remote working.

You will receive 26 days’ annual leave plus bank holidays, with the opportunity to earn additional long-service days. The organisation also provides opportunities for progression within the role, alongside a salary sacrifice cycle-to-work scheme and electric vehicle scheme. Additional benefits include free on-site parking, an healthcare cash plan from joining, a free will-writing service and regular team initiatives designed to create a positive working environment.

To express interest in this role and have a confidential chat, please reach out to: Suzi Kocovska - Recruitment Partner E: