Sales Account Manager

Your Company:

A well-established and forward-thinking international business has partnered with the team at NET Recruit to recruit a Sales Account Manager to join its team. Operating within a fast-paced commercial environment, the organisation provides innovative solutions to businesses, with a strong reputation for delivering exceptional customer service and building long-term customer relationships. With a focus on operational excellence and continuous improvement, the business works closely with its customers to understand their needs, resolve challenges and identify opportunities to deliver additional value. The successful candidate will join a collaborative, office-based Sales team, working alongside colleagues across Business Development, Sales Support and other internal departments to ensure customers receive a consistently high standard of service. This is an excellent opportunity for someone who enjoys building relationships, taking ownership of customer enquiries and identifying opportunities to support account growth, without the role being focused solely on traditional sales targets.

Your Role and Responsibilitie s:

While in this position your duties may include but may not be limited to :

• Responding to customer email enquiries within agreed timeframes, ensuring all communications are professional, helpful and customer-focused.
• Managing requests for quotations, following up on outstanding opportunities and liaising with internal departments to confirm accurate pricing, stock availability and delivery schedules.
• Maintaining detailed and accurate records of customer interactions within the CRM system, including calls, emails, tasks, projects and sales opportunities.
• Reviewing customer accounts to identify opportunities for increased sales, improved profitability and further development of existing relationships.
• Identifying opportunities to introduce additional products and services, helping customers make the most of the solutions available.
• Building and maintaining strong customer relationships through proactive communication, reliable service delivery and an understanding of individual customer requirements.
• Working closely with Category Management, Fulfilment and Operations teams to establish product availability, resolve queries and provide customers with accurate information.
• Monitoring customer feedback and Net Promoter Score (NPS) results, identifying areas for improvement and supporting initiatives to enhance the customer experience.
• Delivering positive and memorable interactions at every customer touchpoint, taking ownership of enquiries and working proactively to find effective solutions.
• Maintaining a thorough understanding of customer accounts, including key contacts, decision-makers, changes in personnel and developments that may affect the relationship.
• Coordinating customer account reviews alongside Business Development Managers and Sales Support colleagues.
• Maintaining clear documentation of account-specific processes and ensuring any special requirements are communicated and followed consistently.
• Using company systems and available data to provide meaningful insights and commentary that help customers understand their accounts and identify opportunities for improvement.
• Working collaboratively with the wider Sales team and shared service functions to develop opportunities, resolve challenges and support commercial objectives.
• Following established processes and procedures when working with Finance, Marketing, Procurement and other internal departments to ensure efficient coordination.
• Taking a right-first-time approach to all activities, ensuring information is accurate, commitments are followed through and customers receive a dependable service.

What You Will Need to Apply :

• Previous experience in a customer-facing role, ideally within account management, customer service, customer success, sales support, coordination or administration.
• Experience in either a business-to-business (B2B) or business-to-consumer (B2C) environment.
• Confidence communicating with customers by telephone, email and virtual meetings.
• Strong relationship-building skills, with the ability to develop trust and maintain positive working relationships with both customers and colleagues.
• Excellent organisational skills and the ability to manage multiple enquiries and competing priorities in a fast-paced environment.
• A proactive, solutions-focused approach, with the confidence to investigate issues, explore alternatives and take ownership of customer outcomes.
• Strong written and verbal communication skills, with the ability to explain information clearly and professionally.
• Confidence using multiple systems and technology platforms, alongside the ability to maintain accurate records and work effectively with data.
• An interest in developing commercial awareness, interpreting customer information and recognising opportunities to support account growth.
• A willingness to build product and industry knowledge, using internal support and training to develop your expertise.
• Resilience, a positive attitude and the ability to remain calm and professional when managing challenging situations.
• A collaborative mindset and the motivation to contribute to the success of the wider team.

What You Will Get in Return :

In return, you will have the opportunity to join a supportive and collaborative organisation that values customer service, teamwork and employee contribution. The role offers a salary of up to £32,000 alongside a monthly profit share bonus scheme, giving you the opportunity to benefit from the wider success of the business. Additional benefits include company sick pay, free on-site parking, access to the Perks at Work scheme, complimentary birthday vouchers, eye care reimbursement, a Cycle to Work scheme and an employee assistance programme. You will also benefit from a modern, open-plan office designed to encourage communication and collaboration, with additional workplace perks including free lunch every Friday, on-site snacks, subsidised workplace massage and regular company social and corporate events. This is a full-time, permanent opportunity, working Monday to Friday, 8am to 5pm, with a 40-hour working week. You will be joining a team where customer relationships are central to the business and where there is scope to develop your commercial knowledge, contribute ideas and build a rewarding career.

To express interest in this role and have a confidential chat, please reach out to: Phoebe Jones - Recruitment Partner E: