IT Support Intern

Role Overview Support daily IT operations across the office, retail outlets and warehouse. Gain hands-on experience in hardware troubleshooting, Point of Sales(POS) support, Microsoft 365, IT asset management and business applications while working closely with the IT team. Key Responsibilities ·      Provide first-level support for laptops, desktops, printers, POS terminals and peripherals. ·      Prepare, configure and deploy IT equipment for new and existing users. ·      Documentation and record management of hardware and software. ·      Support retail outlets with POS and basic network troubleshooting. ·      Maintain IT asset inventory and equipment lifecycle records. ·      Assist with Microsoft 365 user setup and basic application support. ·      Support Microsoft Dynamics 365 Business Central/ LS Central troubleshooting and testing. ·      Assist with Microsoft Power Automate workflows. ·      Provide IT support during company events and general IT projects. Job Requirements ·      Pursuing a NITEC or Diploma in IT, Information Systems, Computer Engineering or related field. ·      Available for a full-time internship of at least 6 months. ·      Basic knowledge of Windows, computer hardware and Microsoft 365 Applications. ·      Interest in hands-on IT support and problem-solving. ·      Good communication skills and willingness to learn. ·      Willing to travel to retail outlets and support company events when required. What You'll Gain ·      Hands-on exposure to enterprise IT operations. ·      Experience supporting Microsoft 365, Business Central and retail systems. ·      Real-world troubleshooting, asset management and event IT support.