Delivery Operations Manager - Token Factory
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
Token Factory is scaling AI inference across PoC and production environments. As we grow, operational clarity and structured delivery become critical. We are hiring a Delivery Operations Manager to build and maintain the operational system that connects sales, delivery, and customer success — and ensures every customer interaction runs smoothly from first deal to production.
You’re welcome to work remotely from Europe.
Your responsibilities will include:
Post-Sales Operations
Own day-to-day operational processes across active PoCs and production customers
Ensure seamless transitions from PoC to production without loss of context
Build and maintain documentation for complex operational scenarios: customer migrations, model changes, GPU type changes, contract renewals
Define cleanup processes for customer offboarding and scope reductions
Triage incidents together with SA and Support, maintain clear escalation paths
Customer Lifecycle & Commercial Operations
Support transitions to new legal entities, updated contracts, and SKU changes
Build and maintain instructions for AE, SE, and Sales Ops on how to work with Token Factory customers
Align post-sales processes with broader Nebius Cloud standards
Define upsale processes — new PoCs for existing customers, operational and billing setup, transition to production
Operational Visibility
Maintain a single source of truth on customer health, active workloads, and contract status
Track upcoming renewals, capacity changes, and operational dependencies
Surface risks early and drive resolution across teams
Cross-Functional Coordination
Improve handoff clarity across Sales, Pre-Sales, Engineering, and Delivery
Run structured operational reviews
Work comfortably with technical teams — you don't need to write code, but you need to understand what engineers are building and why it matters for customers
Automation & Tooling
Drive automation initiatives: Salesforce / Jira / Backoffice integrations, customer notifications, contract expiry alerts, cleanup workflows
Identify where manual processes can be replaced with tooling
We expect you to have:
Experience in cloud, AI, or SaaS operations
You are comfortable working across sales, legal, finance, and engineering teams
You bring structure without adding bureaucracy
You are proactive in surfacing risks and improving execution
You can hold a conversation with a technical team without getting lost
What success looks like:
Active PoCs and production customers are visible and tracked
Transitions to production are structured and predictable
Commercial and operational changes reach customers without friction
Cross-team delivery clarity improves over time
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.