.Change Management.

Good understanding of how people go through a change and the change process

With knowledge of and some work experience on change management principles, methodologies, and tools including risk and resistance analysis and management

Familiarity with data analysis for CM KPIs

Organized with a natural inclination for planning strategy and tactics

Knowledgeable of project management approaches, tools, and phases of the project lifecycle

Good business & domain mastery and understanding of organizational issues and challenges

Good level of results orientation

Familiarity with the different Agile frameworks and how these can be used as input on CM deliverables

Flexible and adaptable; able to navigate and facilitate change in an ambiguous situation

Strong communication skills, both written and verbal

Excellent active listening skills

Ability to clearly articulate messages to a variety of audiences

Must be a team player and able to work collaboratively with and through others

Ability to establish and maintain strong relationships through effective stakeholder relationship management

A healthy level of emotional intelligence including some knowledge on organizational awareness

Good analytical and critical thinking skills

Good problem solving and decision-making skills

Familiarity with strategic thinking and applies this as needed

Duties and Responsibilities

Assist and contribute to change management activities within a structured process framework to facilitate the adoption of changes introduced by builds or rollouts.

Provide support to stakeholders to ensure full adoption of changes resulting from builds and rollouts.

Conduct impact analyses, assess people readiness, and identify and manage stakeholders throughout the change process.

Contribute to the creation and execution of the Change Management Plan, including communication, training, and engagement activities.

Assist in designing and drafting communication materials for disseminating project updates to various stakeholders.

Provide input and support for designing and delivering training programs.

Help identify and manage anticipated resistance to change.

Collaborate with change partners for communication and training activities.

Work alongside the Project Manager to integrate change management activities into the overall project plan.

Report progress to the Governance Officer regularly and request progress, risk, and issue information from stakeholders involved in change projects or other initiatives.

Assist in mobilizing the change network, promoting collaboration, and ensuring active participation in change initiatives.

Contribute to defining and monitoring Change Management Key Performance Indicators (KPIs) aligned with Business KPIs for the project.

Other job-related activities that may be assigned from time to time.