Student Services & Experience Officer - Accommodation

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our  University Partnerships Australasia  (UPA) division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. 

The Student Services & Experience Officer – Accommodation (SSEO-Accommodation) role ensures student experiences remain at the heart of Navitas English’s operations. Through providing a high-level of student support and administration services and gathering and sharing student feedback with the Student Services & Experience Manager (SSEM), the SSEO-Accommodation guarantees students receive a welcoming and high standard of service throughout their period of study with Navitas English.

Essential: Commitment to providing a high standard of customer service with previous experience in a busy environment Strong customer service focus when dealing with potential clients Culturally sensitive and patient with an approach to understand student/ customer needs Ability to work within a team and independently Excellent written and verbal communication skills Highly organised with the ability to multitask and prioritise work Proficient in MS Office High school certificate or higher Desirable: Knowledge of the English language industry Experience in an administration role Experience in accommodation administration Experience using a student management system A second language

What we offer An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer. How to apply  Enquiries and applications addressing the essential and desirable Selection Criteria and a current CV should be sent to: Alex Cadman  Director, Centre Operations     Alex.Cadman@navitas.com     Applications close midnight Sunday September 6th 2026 Successful applicants require working rights in Australia and will be subject to relevant pre-employment checks. Navitas strives to be a workplace that promotes diversity, flexibility and equal employment. As such, we invite experienced candidates of all ages, people with a disability and Indigenous Australians to apply.