Manager - Student & Academic Services
Edith Cowan University (ECU) Sri Lanka is the first Australian university to establish a direct campus in Sri Lanka, offering students the opportunity to experience an authentic Australian education. We deliver both pathway and bachelor’s programs that reflect the same academic excellence, teaching quality, and student focused approach as ECU Australia. As Manager you will be joining the Student & Academic Services Team.
Lead and manage the development and implementation of consistent, streamlined and high-quality student and academic services for both ECC and ECU programs Ensure teams maintain knowledge of current policies, procedures and regulations to provide accurate advice to students and staff Apply expertise and provide guidance to staff on more difficult cases and on utilising policies, procedures, legislation, student rules, regulations and documented user procedures Identify and implement opportunities for continuous improvement in student and academic services Represent the College/Campus in a range of forums and events to internal and external audiences Initiate and manage activities to support the relevant College/Campus plans as they relate to student and academic services Develop and maintain productive working relationships with the partner College and partner University Collaborate with Navitas Group IT in the maintenance of data integrity, system improvements and reporting to regulatory authorities Student Administration team functions: Provide effective leadership, management and supervision to teams supporting activities within the student life cycle, including: orientation, enrolment, exams, results, student progression, course completion, awards, scholarships, graduation Oversee the front counter enquiry functions and ensure accurate, high-quality advice is provided in a timely manner Develop annual academic calendars that incorporate all associated College/Campus activities for relevant approvals Oversee the administration of student and staff evaluations and the development of subsequent reports and action plans Academic Administration team functions: Provide effective leadership, management and supervision to teams supporting academic administration activities including: course version control and streaming processes; end of semester systems rollovers to subsequent teaching periods; articulation agreements and credit; internal and external moderation; class timetabling and textbook availability Ensure timely support of administrative processes for teaching staff
Essential: A Bachelor’s degree or equivalent relevant experience and training Excellent communication (both verbal and written) and interpersonal skills Proven ability to meet deadlines and work independently Well-developed time management and organisational skills High levels of initiative and problem solving skills Relevant and recent experience in service provision management, preferably in an education setting Well-developed analytical and conceptual skills Strong commitment to customer service Desirable: Experience in student administration/student services in the tertiary education sector Empathy for and experience in working with international students
Our main campus location in Colombo, Sri Lanka is conveniently situated between the CBD and the parliament area, close to restaurants, lunch places and shopping. Located in one multifunctional building, the campus features purpose-built biomedical, engineering and computer labs, a digital hub, large modern library, modern classrooms, student collaboration spaces and a coffee lounge. How to Apply
Applicants are assessed upon receipt, so you are encouraged to apply now with your interest in the role. All applicants must have full working rights for Sri Lanka to be considered. Edith Cowan University Sri Lanka staff are employed by Australian College of Business and Technology Pvt Ltd, as part of the Navitas Group. Navitas is a global leading provider of educational services and learning solutions. To view other opportunities, please visit navitas.com/careers