Technical Customer Support
Must-have:Cloud
- Handle customer inquiries via email, chat, or phone regarding IoT camera setups, network configurations, and system usage.
- Troubleshoot basic technical issues related to IP network connectivity, hardware status, and cloud application features.
- Conduct on-site visits to customer locations (when necessary) for hands-on technical troubleshooting and network environment isolation.
- Collaborate with internal engineering...
- Bachelor's degree in IT, Business Administration, Languages, or a related field.
- Mid-career level (approx. 3–5 years of work experience)
- Prior experience in customer support, helpdesk, or technical support is preferred (experience handling IoT or network cameras is a strong plus).
- Basic understanding of networking concepts (equivalent to IT Passport level, e.g., IP...