Service Assistant (Chinese Speaking)

Your tasks

Receive customer calls, inquiries, and technical service requests through phone, email, and other communication channels.

Record, categorize, and coordinate technical requests with service engineers, ensuring timely follow-up and resolution.

Communicate with customers, partners, and internal teams to provide service updates and coordinate service activities.

Manage service processes, including request tracking, documentation, workflow coordination, and case closure.

Prepare service...

Requirements

Bachelor's degree in Business Administration, Languages, Engineering, or related fields.

Good Chinese (Mandarin) and English communication skills, both written and spoken, are required.

Clear, professional speaking voice, good pronunciation, and excellent telephone communication skills.

Strong customer communication, interpersonal, and coordination skills.

Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools.

Good organizational skills, attention to detail, and ability...