Customer Service Staff LOGISTICS
Principal
Your tasks
- Communicate daily with overseas agents and partners regarding freight rates, bookings and shipment updates.
- Maintain relationships with existing customers, understand their logistics needs and provide suitable service solutions.
- Handle customer inquiries, prepare quotations and resolve complaints professionally.
- Monitor shipment progress and proactively update customers on delays or other issues.
- Support the sales team...
Requirements
- 2–3 years of experience in freight forwarding or logistics customer service.
- Good English communication; Japanese is a plus.
- Strong Excel, communication and problem-solving skills.
- Warehouse experience is an advantage.