Senior Retail Assistant/Retail Assistant

SeniorRetail Assistant & Retail Assistant

UniversitySouvenir Shop | NUS Kent Ridge

Join OurRetail Team!

We are looking forenthusiastic and service-oriented individuals to join our team at the NUSUniversity Souvenir Shop . You will play an important role in creating awelcoming shopping experience for NUS students, staff, alumni, visitors andtourists, while supporting the day-to-day operations of our retail store.

Job Purpose

To deliver excellentcustomer service while supporting sales and daily retail operations.

KeyResponsibilities

1. Customer Service

• Provide friendly, proactive and professional service to all customers
• Engage customers and recommend suitable products based on their needs
• Develop basic knowledge of product offerings
• Handle customer enquiries, feedback and complaints professionally

1. Sales Support

• Assist in achieving store sales targets
• Promote ongoing promotions, new arrivals and featured products
• Recommend complementary products and encourage upselling where appropriate

1. Store Operations

• Operate the POS system accurately, including sales transactions, refunds and exchanges
• Maintain a clean, organised and welcoming store environment
• Replenish stocks and ensure products are properly displayed and merchandised
• Assist with stocktaking and inventory control

1. Visual Merchandising

• Maintain neat, attractive and appealing product displays in accordance with guidelines
• Assist with setting up promotional displays and seasonal campaigns
• Support the refresh and improvement of store displays to enhance the customer shopping experience

1. Team Support

• Work closely with team members to ensure smooth daily store operations
• Support events, promotional activities and other retail initiatives when required
• Perform other duties as assigned by the supervisor

WorkingHours

42 hours per week

Store operates Monday to Friday,9.00am to 6.00pm Saturday,10 am to 2 pm Alternate Saturdays off

Requirements

• GCE ‘N’ / ‘O’ Level, Diploma or equivalent
• Prior retail or customer service experience preferred
• Friendly, approachable and service-oriented personality
• Good communication skills; English and Mandarin required
• Basic numeracy skills and confidence in handling cash transactions
• Able to work retail hours, including weekends and peak periods
• Responsible, reliable and a good team player

PreferredAttributes

• Interest in the NUS campus environment
• Enjoy interacting with a diverse group of customers, including students, staff, alumni and tourists
• Positive attitude with a willingness to learn and take initiative
• Experience in lifestyle, gifts or souvenir retail will be an advantage

MonthlySalary

$2,400 – $2,800

Why JoinUs?

Be part of a dynamic retailteam and contribute to the NUS shopping experience while working in a vibrantuniversity environment.

Interested applicants are invited to email their CV to copsm@partner.nus.edu.sg forconsideration.