Retail Team Leader
Summary
If you’re great with people and have a talent for making the most of a shop’s potential, we’re looking for a Retail Team Leader in the National Trust shop at Kingston Lacy. In this role you can help everyone to have an enjoyable and memorable day.
Salary: £25,837.50 per annum Contract: Permanent Hours/working pattern : Annualised hours contract of 1950 hours per annum. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Working days will usually be Tuesday through to Saturday , dependant on the business need. Interview date: W/c 19th October 2026
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role
What it's like to work here
To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.
What you'll be doing
You'll help to manage the shop so that it’s both a delight for visitors and commercially successful. You'll monitor stock and promote products to help meet stretching financial targets. You’ll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust’s vital conservation work.
You'll be supervising staff and volunteers in the shop, and working alongside colleagues in other departments to give the best possible service to everyone who visits.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We’d love to hear from you if you're:?
- able to lead, support and develop a team?
- confident dealing with a people in a variety of situations, including when they have complaints?
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.