Patient Service Associate (1-Year Contract)

Roles & Responsibilities: Oversees the smooth and efficient running of the counter services Attends to patients' enquiries, provide directions and assists with clarifications. Assists in checking in and billing of patients accurately Assists with doctors' requests relating to patients' management Ensures that all patients' documents are scanned in and filed away securely Provides financial counselling to selected patients Ensure stocks at cashier counter and stationeries are well stocked Monitor clinic queue, consultation waiting time and intervene with service recovery Assists in clinic surveys with Patient Relations department Requirements: Minimum GCE 'O’ level 1 year of frontline customer service experience Advantage to have cashiering experience Please do not apply to this job posting. Interested applicants, please apply through NSC Career Portal at : https://careers.nhghealth.com.sg/job-invite/16577/