Support Specialist (Machine Room Support) - Entry to Experienced Level (Utah)

Personnel assigned to Support Services are on the front lines of delivering the best in customer service, technical support, administrative and management services. From Office Assistants to Sign Language Interpreters, these personnel serve as the focal points for organizations that require assistance with operational and administrative issues, records management, journalistic ideas, products and services and the coordination of reasonable accommodations and education.

Major duties

As a Machine Room Support Specialist at the Utah Data Center, you will be part of a team responsible for well over 100k square feet of IT Equipment Space (ITES). You will assist in maintaining full control of those rooms, including access lists, safety conditions, security practices and more, all in accordance with NSA/CSS Data Center Policies. You will review and approve machine room access requests daily, ensuring strict compliance with Agency ITES policies and procedures. You will audit ITES access logs for anomalies, in addition to supporting activities that may have resulted as an after-hours service request. You will conduct daily inspections and monitor room cleanliness, safety, and security. You will provide direct support for capability deployments into ITES you are responsible for. You will have responsibility to review and approve power, space, and cooling permits and contribute to planning activities for future capability deployments. Perform tasks associated with the activities (i.e., access control, space assignment) of specific machine rooms in accordance with Agency policy and documented standards. Update access lists and rosters and control entry within the room or rooms. Perform routine checks of work performed and report maintenance problems. Conduct room inspections and monitor room cleanliness. Support Specialists work in a myriad of offices. The responsibilities of a Support Specialist include, but are not limited to: - Track/manage highly sensitive security processes - Prepare accurate and complete reports that document processes, outcomes, and findings - Provide basic security analysis and risk recommendations to decision makers and customers

Qualifications

The qualifications listed are the minimum acceptable to be considered for the position: Relevant experience must be in one or more of the following: administrative, technical, customer service, security, or testing administration areas. ENTRY/DEVELOPMENTAL Entry is with a high school diploma or GED and no experience. FULL PERFORMANCE Entry is with a high school diploma or GED plus 4 years of relevant experience, or an Associate's degree plus 2 years of relevant experience. SENIOR Entry is with a high school diploma or GED plus 6 years of relevant experience, or an Associate's degree plus 4 years of relevant experience, or a Bachelor's degree plus 2 years of relevant experience.

Education

Degree in any field is acceptable.