bank customer service officer
As Business Advisory Services Representative you?ll build a trust-based relationship with our business clients. You?ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.
Your role
- Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions
- Analyze and understand business client needs in order to provide advice on the best solution and/or digital products
- Offer a distinctive client experience
- Follow compliance and fraud prevention rules in effect.
Our Client Contact centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is variable, and you?ll be informed of your schedule three weeks in advance.
Your team
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees? ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
Learning and development
Your onboarding begins with an 8- to 10-week on-site training program. During this period, your schedule will be Monday to Friday, from 8:30 a.m. to 4:30 p.m. This allows you to experience the call centre environment firsthand and get to know your colleagues.
The training program is based on hands-on learning through live customer calls, supported by a remote trainer who will help you become familiar with your role, our products, and our technologies.
A wide range of career opportunities awaits you. Whether you are looking to grow within your current role, earn a promotion, advance within the sector, or explore new career paths, many possibilities are available. We actively encourage internal mobility and support our employees' professional development and career growth.
Prerequisites
- High school diploma
- Customer service experience
- Ability to identify business opportunities
#CCSM
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Your benefits
In addition to competitive compensation, upon hiring you?ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Preferential banking services
- Involvement in community initiatives
- Telemedicine service
- Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees? ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment
We?re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people?s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all