Customer Service Representative

Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and policies Resolve customer complaints and issues efficiently and professionally Maintain customer records and update databases accurately Follow up with customers to ensure satisfaction and retention Assist in processing orders, returns, and exchanges Collaborate with other departments to address customer needs Identify opportunities to improve customer experience and provide feedback to management Uphold company standards and maintain professionalism in all interactions

Requirements:

Minimum of SSCE (depending on company standards) Previous customer service experience is an advantage Excellent communication and interpersonal skills Strong problem-solving and conflict resolution abilities Ability to remain calm and professional under pressure Proficient in Microsoft Office Suite and CRM tools Attention to detail and accuracy in handling tasks Ability to work independently and as part of a team Positive attitude and commitment to customer satisfaction Communication & Active Listening Problem Solving & Conflict Resolution Customer Relationship Management (CRM) Data Entry & Record Keeping Patience, Empathy, and Professionalism