Senior Customer Success Manager

NAPA Design Solutions offers a comprehensive solution for 3D ship modeling and design tools covering hull form design and hydrodynamics, hydrostatics and stability, structural design, and information sharing across the shipbuilding process. These are among the most powerful tools in the industry, t rusted by the world’s largest shipyards and classification societies.

The role: what is it about?

The team is now looking for a Senior Customer Success Manager in Busan whose job is to make sure our Design Solutions customers in Korea are satisfied and get the value they expect from NAPA’s solutions. You own the customer relationship, from onboarding and knowledge sharing to growing the use of our solutions in each account.

The role has two sides. Alongside customer success, you carry out a sales mandate: you own upselling and market development within the existing customer base, and you are a significant contributor to the region’s sales performance. For new customers and larger commercial deals, you team up with our local and global sales colleagues.

You are also encouraged to bring artificial intelligence (AI) tools into your own workflow and into the way you support customers. We want you to learn where these tools help and where they do not, and to share what you learn with your colleagues.

This job is permanent and full-time.

What you will do

• Own and nurture long-term relationships with Design Solutions customers in Korea, and drive retention.
• Proactively identify and drive upselling, expansion and market development opportunities in existing accounts, and take ownership of turning them into closed business.
• Lead the onboarding of new customers and make sure they adopt NAPA solutions smoothly.
• Develop and continuously improve the customer onboarding process.
• Facilitate knowledge sharing from customers to NAPA and from NAPA to customers.
• Deliver product presentations and demonstrations to customers.
• Support the sales process and customer meetings as needed.
• Act as the primary technical contact for Korean shipyards and design offices, and deliver support, training, onboarding, installations and commissioning at customer sites.
• Log and communicate customer requests, defects and improvement ideas to product development.

Your team and job location

You will work as part of the global NAPA Design Solutions Services team. Your closest colleagues are Services experts with whom you share knowledge, training material and support practices every day. You will also work closely with local and global sales teams, with technical consulting, and with product development, where you are one of the channels that brings customer requests, defects and improvement ideas into the product.

This role is based in Busan, Korea, and you can work at the office or in hybrid mode . And the role includes occasional travel to customer sites.

What we expect from you

What matters most: you are driven by sales success, you care that customers get real value from our solutions, and you understand the shipbuilding world.

Our ideal candidate would have:

• An academic or bachelor’s degree in engineering or business, or equivalent practical experience
• At least 5 years of relevant experience in ship structural design, design software support or technical customer service
• Deep motivation and drive for sales success, and the initiative to find new business opportunities through customer relationships
• Strong customer relationship skills and a service-oriented attitude, with the aim of keeping customers satisfied over the long term
• Understanding of the shipping and shipbuilding industry, ship design workflows and customer design environments
• Facilitation, presentation and communication skills, and the ability to share knowledge across teams

Additionally, the following would be considered an advantage:

• Experience with NAPA products
• Experience in upselling and account expansion
• Project management experience
• Experience in working with sales, technical consulting and product teams
• Experience in developing and improving processes
• Experience in managing documentation

You do not need to tick every box on these lists. If this role feels like a good fit for you and you have most of what we are looking for, we hope you will apply.

We work in English across all our offices, so you need to be comfortable using it in your daily work, both in writing and in conversation. And as you will work closely with Korean customers every day, we are looking for someone who is eligible to work in Korea and native-level Korean.

Why you will enjoy working in this role

• The design work of Korean shipyards and design offices happens in the software you support, and NAPA tools are trusted by the world’s largest shipyards and classification societies
• You see the whole picture of a customer relationship, from onboarding and training to expanded use
• You own growth in your accounts and are a significant contributor to our sales results in the region
• Your work has a direct route into the product: what you hear from customers is what product development hears from you
• A global team of 240 experts who support you and share what they know, across naval architecture, software development and sales

Ready to get on board and join the NAPA crew?

We kindly ask you to send your application and CV to us as soon as possible (by clicking the “Apply for this job” button on the job ad page), but no later than 8 November 2026 . The position will be filled as soon as a suitable candidate has been found.

For more information about the position, please send your questions by e-mail to jobskorea@napa.fi . Notice that we cannot accept job applications sent by e-mail.

About NAPA as a company and employer

With over 35 years of operation, NAPA is a leading software and data services provider for ship design and operations to enable safe, sustainable, and future-proof maritime industry. Headquartered in Finland, NAPA employs 240 experts, combining expertise in naval architecture, fleet operations and digital services. NAPA operates globally, with a presence in Japan, Korea, China, Singapore, the USA, Germany, Greece, Romania and India.

With over 90% of new vessels built by NAPA customers, NAPA’s ship design software is the global de facto standard in shipbuilding. Furthermore, NAPA is a market leader in ship stability management and safety data services for passenger ships, and its cloud-based solutions for ship performance monitoring and voyage optimization support shipping’s decarbonization journey. For more information, visit www.napa.fi .

Meaningful work

We are proud to play our part in creating a sustainable world, and a career at NAPA means working with a purpose. We focus on building the best possible products for our customers, with whom we have close and long-lasting relationships. We protect the environment and human life at sea by powering safer and greener vessels with our technology.

NAPA way of working

At NAPA, we lead and manage the company together. We help and learn from each other, while making impactful decisions for a cleaner, safer maritime industry.

At its heart, our co-leadership philosophy is founded on trust. We trust that our people are smart enough that if they make a decision, having consulted the right people, it will be good for our company. And if it’s not the right decision on that occasion, that’s fine too. We trust that we’ll make it right, learn from the decision, and grow as a company as a result.

Enjoy working together

...is one of our core values. Learning from and respecting each other provides a healthy and pleasant working environment. We, as NAPArians, share our knowledge and help each other when needed. NAPA has offices and customers around the world, and you will be able to meet people from many different cultures. We are a diverse team with a shared goal.

Read more about our values and culture: https://www.napa.fi/careers/