Resident Engineer

Job Description

• Plan, coordinate, and execute on-site activities relating to the build, configuration, maintenance, and break-fix support of Virtual Private Cloud (VPC) infrastructure within the Data Center.
• Act as the Resident Engineer and primary on-site liaison, coordinating between client teams, internal engineers, OEM vendors, and other relevant parties to ensure activities are carried out smoothly and within schedule.
• Plan, schedule, and coordinate OEM vendor activities for the installation, configuration, testing, maintenance, and repair of servers, storage systems, and network equipment.
• Manage and oversee engineers and vendors during on-site visits, including access arrangements, work coordination, escorting, and completion of servicing activities.
• Ensure servers, storage systems, network devices, and other hardware components are installed and mounted according to approved designs and technical requirements.
• Coordinate and follow up on cabling, patching, connectivity, and labeling activities to ensure proper completion.
• Execute and oversee on-site implementation and maintenance activities, ensuring work is completed according to agreed procedures, schedules, and client requirements.
• Liaise closely with client teams and technical engineers to troubleshoot, follow up, and resolve hardware and infrastructure issues.
• Initiate, coordinate, and comply with client change management, access control, and operational procedures for all planned and ad-hoc on-site activities.
• Provide hands-on support for server and infrastructure hardware, including power cycling, rebooting, hardware checks, and component replacement where required.
• Track the progress of scheduled works, vendor activities, incidents, and outstanding issues, and provide timely updates to relevant stakeholders.
• Ensure proper documentation and closure of completed activities, including maintenance works, hardware replacement, and technical issues.
• Perform other ad-hoc duties related to Data Center operations and infrastructure support as assigned.

Requirements

• Good understanding of server hardware, SAN (Storage Area Network) storage, and networking equipment such as routers and switches.
• Good knowledge of server components, including HDDs, CPUs, RAM, network interface cards (NICs), and storage controllers.
• Experience in planning, coordinating, and executing Data Center infrastructure or hardware activities.
• Strong coordination and communication skills, with the ability to liaise effectively with clients, engineers, OEM vendors, and multiple technical teams.
• Strong organizational and follow-up skills, with the ability to manage multiple activities and priorities concurrently.
• Good troubleshooting skills for server hardware, storage, and network-related issues.
• Able to work independently as the on-site Resident Engineer and take ownership of assigned activities through completion.
• Willing and able to work rotational shifts in a Data Center environment.
• Willing to travel when required by job responsibilities.