Telemarketing Customer Service - With experience in Financial Companies

At Folypay we are looking for a Customer Service and Credit Executive focused on financing for the purchase of electric motorcycles. We are looking for a person with good communication skills, customer orientation, and experience in telephone follow-up, resolving doubts, and credit processes, who contributes to our customers successfully completing their financing process.

Main functions:

• Answer calls and follow up with customers with financing requests.
• Resolve doubts related to requirements, documentation, and application status.
• Review files and validate that the documentation is complete and correct.
• Request missing documents or information from customers.
• Contact customers who left their process incomplete to identify reasons and provide follow-up.
• Coordinate with salespeople and points of sale regarding customer follow-up.
• Channel incidents to the corresponding areas and follow up until their solution.
• Update databases, controls, and follow-up reports.
• Identify opportunities to improve service and the financing process.

Requirements:

• Bachelor's degree in Administration, Finance, Business, or a related field.
• Minimum of 2 years of experience in customer service, financial companies, consumer credit, financing, or related positions.
• Experience in telephone follow-up and resolving doubts.
• Knowledge in document review and file integration.
• Proficiency in Excel and Google Sheets.
• Excellent communication, organization, and customer orientation.

Desirable:

Experience in motorcycle financing, consumer credit, or coordination with points of sale.

Skills:

• Good communication skills.
• Service attitude.
• Follow-up and results orientation.
• Problem-solving.
• Organization and attention to detail.
• Proactivity and responsibility.

We offer:

• Salary of up to $18,000 gross monthly
• Statutory benefits
• Job stability
• Commissions

Location: Miguel Hidalgo, Ciudad de México Modality: 100% On-site Two days off during the week Schedules: Rotating.

If you are interested in being part of a growing project and you are passionate about operations, follow-up, and team coordination, we want to meet you.

-Requirements-

Minimum education: Higher education - Bachelor's degree 5 years of experience Languages: English Age: between 23 and 35 years old Knowledge: Credit analysis, Credit management, Telemarketing, Telephone sales, Customer service administration, Financial administration, Financial applications, Financial operations

Keywords: telemaketer, televendedor, care, costumer, cliente