Support Engineer Level 2

Responsibilities:

• Deal with incoming incidents via email, over the phone and online meetings (G2M,

TeamViewer, Zoom)

• Deal with 2nd line support and development team
• Configure product in customers environment, describing product requirements and

features

• Troubleshoot Network Connectivity Issues, Operating System and Application issues
• Investigate product issues and providing custom builds with fixes
• Help Sales team with...

Required Qualifications: Working shifts: (choose 1 out of 2 shifts on a day; 5 days per week including Saturday or Sunday)

• 2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time) (For November - May)

●1.00 PM - 10.00 PM and 6.00 AM - 3.00 PM (Vietnam time) (For June - October)

• At...