E-commerce Operations Manager

What You'll Do Own demand forecasting and inventory planning across all sales channels, continuously improving forecast accuracy, inventory turnover, and allocation while reducing stockouts and slow-moving stock

Manage international ordering, import, and customs clearance, including product inspection and certification applications such as BSMI and NCC

Run daily inbound and outbound operations, including shipping, receiving checks, and stock movements, and coordinate 3PL and logistics partners

Assess warehouse relocation or expansion as inventory volumes grow, and lead cost improvement across inventory and logistics

Operate the Shopify back office end to end, maintaining orders, product, and inventory data

Respond to customer inquiries daily and manage after-sales service, returns, exchanges, and complaints, while building SOPs, KPIs, and automation to raise efficiency

Core Essentials 5–7 years of experience in supply chain, logistics, or e-commerce operations

Hands-on ownership across import, inbound/outbound, and inventory management, with the ability to run the full operations process independently

Demonstrated experience in demand forecasting and inventory management

Proven experience managing 3PL or external logistics vendors

Strong Excel and data analysis skills, with the ability to turn operational data into concrete improvement proposals

Comfortable with daily hands-on execution and able to work proactively and independently in a small team

Able to read and write English to collaborate with an overseas headquarters

Bonus Skills Hands-on experience with the Shopify back office

Experience applying for product inspection and certification such as BSMI or NCC

Multi-channel inventory experience across marketplaces such as Shopee or momo

D2C online store background, or experience in process design, automation projects, or SOP building within a startup or small team