English & German Customer Service Representative

Job Overview We are looking for a customer-focused and service-oriented English & German Customer Service Representative to join our growing e-commerce team. In this role, you will assist customers with their inquiries and concerns, provide product and order support, and ensure a smooth and positive post-purchase experience. The position requires the ability to communicate confidently and professionally in both English and German, particularly when handling voice interactions with customers.

Key Responsibilities Handle customer inquiries through phone/voice support in both English and German.

Assist customers with order-related concerns, product inquiries, returns, and general customer support.

Provide clear, accurate, and helpful information to ensure customer satisfaction.

Communicate professionally and effectively with English- and German-speaking customers.

Listen actively to customer concerns and provide appropriate solutions.

Escalate complex issues to the appropriate team when necessary.

Maintain accurate records of customer interactions, concerns, and resolutions.

Ensure a positive and professional customer experience in every interaction.

Stay updated on company products, services, policies, and procedures.

Follow established customer service processes and account guidelines.

Qualifications At least a Senior High School graduate.

Fluent in both English and German, with strong verbal communication skills.

Previous experience in customer service, BPO, call center, or voice support is preferred.

Comfortable handling customer calls and communicating with customers professionally.

Strong communication, active listening, and interpersonal skills.

Customer-focused, patient, and detail-oriented.

Able to handle different types of customer concerns calmly and professionally.

Strong time-management, multitasking, and problem-solving skills.

Willing to learn new products, tools, and processes.

Must have a complete work-from-home setup.

Important Requirement Applicants must be able to speak and communicate effectively in BOTH English and German. This is a bilingual voice customer service role, so candidates who are only proficient in one language may not be considered.