user support technician

Education: Secondary (high) school graduation certificate. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Screening questions: Do you have experience working in this field?. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Health care plan.