Bilingual Retentions Supervisor // Full Time //
Machine translation — original language: Spanish.Show original
Your tasks
Activities: Supervise the performance and productivity of the team. Ensure compliance with goals and operational indicators. Manage special cases and provide timely solutions. Monitor the quality of customer service. Provide feedback and follow-up to staff. Prepare operational reports and improvement plans.
Requirements
-Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Age: between 30 and 45 years old Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan
What we offer
- REQUIREMENTS: Minimum 1 year of experience as a supervisor in a call center. Management and supervision of personnel. Experience in customer service and resolution of special cases. Advanced English (B2C1), oral and written. Proficiency in Excel, operational reports, and CRM tools. Completed or incomplete Bachelor's degree, preferably in Administration or related areas.
- WE OFFER: Monthly gross salary: $17,500 MXN Statutory Benefits Biweekly Payments
- Note: Must not have worked for Grupo Salinas. Nor have debts with Banco Azteca
- Work Zone: Av. Simón Bolívar 1420, Mitras Centro, 64460 Monterrey, N.L.