Bilingual Retentions Supervisor (Monterrey)

Your tasks

BILINGUAL RETENTIONS Supervisor

• Functions and responsibilities: Supervise team performance and productivity. Ensure compliance with goals and operational indicators. Manage special cases and provide timely solutions. Monitor customer service quality. Provide feedback and follow-up to staff. Prepare operational reports and improvement plans. Guarantee compliance with internal policies and procedures. Competencies: Leadership and personnel management. Effective communication. Problem-solving. Results orientation. Decision making. Service attitude.
• ECONOMIC OFFER: Base salary $17,500 monthly. Bonuses. Paid Training. Statutory Benefits. Biweekly Payments.
• ESSENTIAL REQUIREMENTS: 1 year of experience as a supervisor in a call center (SALES OR RETENTION). Completed or incomplete Bachelor's degree. Intermediate-Advanced English. PC proficiency. Good communication skills. Schedule availability (rotating days off). Knowledge: Proficiency in Office suite. Monitoring of operational indicators (KPIs). Preparation of reports and analysis of results. Handling of complaints and escalation management.
• Site location: Av. Simón Bolívar 1420, Mitras Centro, 64460 Monterrey, N.L
• IMMEDIATE HIRING: Apply now via WhatsApp or send us your CV to 5*5*3*2*7*9*4*6*7*7
• We look forward to your application!

Requirements

-Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Age: between 20 and 45 years Knowledge: Communication, Problem-solving, Sales, Customer service Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, mty