Call Center Supervisor/$17,000

SPECIAL ATTENTION SUPERVISOR/BILINGUAL Monthly salary: $17,500 MXN + Statutory benefits Schedule: Schedule availability. -Rest: Rotating. Education Completed or incomplete Bachelor's degree, preferably in Administration or related areas. Experience Minimum 1 year of experience as a supervisor in a call center. Personnel management and supervision. Experience in customer service and resolution of special cases. Knowledge -Proficiency in Office suite. -Monitoring of operational indicators (KPIs). -Preparation of reports and analysis of results. -Handling of complaints and management of escalations. -Functions and responsibilities -Supervise the performance and productivity of the team. -Ensure compliance with goals and operational indicators. -Manage special cases and provide timely solutions. -Monitor the quality of customer service. -Provide feedback and follow-up to personnel. -Prepare operational reports and improvement plans. -Guarantee compliance with internal policies and procedures. Competencies -Leadership and personnel management. -Effective communication. -Problem solving. -Results orientation. -Decision making. -Service attitude. -Advanced or intermediate English. COMMUNICATE AT 55 80 78 85 03.

-Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Age: between 20 and 45 years Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, callcenter, teleoperador, telefonista, telephonist, telefonico