Head of Experience Design (m/f/d) – Digital Products

Summary

Leadership and moderation of the entire experience design process in collaboration with internal, interdisciplinary teams and design partners to ensure first-class customer experiences during the development of solutions.

Description

Description:

• Leadership and moderation of the entire experience design process in collaboration with internal, interdisciplinary teams and design partners to ensure first-class customer experiences during the development of solutions.
• Plan, coordinate, and oversee design work to ensure the implementation and continuous further development of the experience vision across products and customer journeys.
• Manage user research, usability testing, customer validation, and experience management activities.
• Lead design teams and partners to create simple, connected, intelligent, and personalized user experiences.
• Participate in all phases of the design lifecycle.
• Ensure that standards for accessibility of design systems, governance frameworks, and user experience principles are adhered to within the company.
• Advocate for user-centered design, experimentation, validation, and iterative implementation.
• Further develop practices, standards, methods, and services in the field of experience design and management throughout the company.
• Demonstrate commitment to solving relevant customer problems and supporting strategic goals.
• Utilize customer, operational, behavioral, and experience data to gain actionable insights and enable data-driven decisions.
• Definition and monitoring of experience KPIs, success metrics, and outcome-oriented measures to evaluate and improve customer experience performance.
• Promote a culture of safety and compliance.
• Perform special tasks and strategic initiatives as required.

Requirements

Requirements:

• Degree in one of the following fields of study: Digital/Strategic Design, Psychology and/or comparable professional experience
• Comprehensive, highly qualified expertise in the field of Experience Design with implementation across various devices
• Competent in project management, budget management, and project execution
• Experience working with design systems
• Experience in agile working environments, including Kanban and Scrum.
• AI competence
• Experience in systems thinking – mapping and orchestrating end-to-end customer experiences
• Excellent communication and stakeholder management skills
• Understanding of enterprise technologies and organizations
• Proven success in the field of Design Thinking/user-centered design
• Language: English
• Advantage: Fluent German skills
• Information Technology 3-4 with ZEG 14-15 depending on qualification

What we offer

We offer:

• up to 35 days of vacation
• Collective agreement-based remuneration with automated salary increases
• Company car as well as home office possible
• Permanent employment contract
• Employer-funded pension scheme and work account regulation
• Seminars, training, and further education
• Good career and advancement opportunities
• Regular feedback meetings with your supervisor
• Employee events

About the client

Drive and energy solutions

More information

• This position is a direct placement to an internationally active company.
• Up to 100% home office is possible after intensive on-site onboarding.
• This position could alternatively be filled in Switzerland.
• If this is an option for you, please note it on your application or mention it to us during the personal interview.