Front Desk Associate (Permanent Part-Time)
We’re hiring for two Part-Time Front Desk Associates (FDA) to join our Kensington St. Calgary team! We're looking for candidates who are available consistently and are seeking a long-term position.
We are currently looking for the following availabilities: 1 weekday (1:00 PM - 7:45 PM) 1 weekend shift (8:45 AM - 4:15) Permanent part-time role. We're looking for candidates who are available consistently and are seeking a long-term position, not a temporary arrangement. 💡 As a member of our front desk team, you will deliver exceptional hospitality, manage clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives.
Who We Are
Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.
Join us in our mission to raise body IQ globally! #FutureproofYourBody
What You'll Do Provide all clients exceptional service and hospitality in line with Myodetox standards
Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
Ensure all claims, invoices, transactions are submitted and filed accurately.
Maintain clean, consistent client notes for seamless service to each client
Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant
Who We're Looking For You have 1+ years of experience working in a customer service and/or hospitality role
You must be able to work a minimum of 2 shifts per week
You care deeply about ensuring positive client interactions and experiences
You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
You perform your job duties with consideration and care for business driving booking strategies
You thrive in a fast paced environment
You are innately curious, always seeking to solve problems, answer questions and better your work product
You show up as your authentic self day in and day out, making your voice heard
You prioritize your own physical and mental health so you can show up as your best version in the workplace
Myo Benefits + Perks 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
Group RRSP with Profit-Sharing Employer Match
Discounted Pet Insurance through SPOT
Complimentary paid staff treatment sessions
Bonus payout for referral of new team members
Subsidized mental health support through Inkblot platform