Restaurant Captain
About the company
Nouri, a One Michelin Star restaurant known for its innovative "Crossroads cooking," is seeking a dedicated and experienced Service Captain to join our dynamic team. At Nouri, we celebrate the connections between global food traditions, creating a dining experience that is both familiar and unique.
Your tasks
As a Service Captain, you will play a crucial role in ensuring our guests receive exceptional service, reflecting the quality and creativity of our cuisine. Your responsibilities will include overseeing the dining room, managing the service staff, and maintaining the highest standards of hospitality. You will work closely with Chef/Owner Ivan Brehm and the team to deliver a seamless and memorable experience for our guests.
- Support Restaurant Manager / Assistant Manager in administering all facets of service operations.
- Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the restaurant.
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
- Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Maintain a good rapport and work relation with staff in within the restaurant.
- Projecting at all times a positive and motivated attitude and exercise self-control.
- Ad hoc duties as assigned by Superior.
Requirements
If you have a passion for fine dining, a keen eye for detail, and a commitment to excellence, we would love to hear from you. Apply now to be part of a team that values innovation, diversity, and impeccable service.
Job Requirement
- GCE N / O Level onwards
- At least 2 years of relevant experience in Front of House (FOH) in F&B Industry.
- Able to multitask and work efficiently under pressure
- Good communication and customer service skills
- Having a Food & Hygiene certificate will be an added advantage.
What we offer
Staff Benefits
- Basic Salary + Birthday Leave + Employee Discount
- Staff meals will be provided
- Comprehensive Medical & Dental Insurance Coverage
- 5 days work week (Work-Life Balance) + Good Career Progression