Oversee daily technician operations, including installation scheduling, job allocation, and service coordination.
Conduct and oversee on-site assessments to determine suitable installation locations based on plumbing, electrical, and space requirements.
Manage and support technicians to ensure installations are completed safely, efficiently, and in accordance with manufacturer specifications and industry standards.
Ensure home appliances and filtration systems are installed and connected correctly to existing plumbing lines, faucets, and electrical outlets where required.
Monitor installation quality and ensure all systems are tested and functioning properly before handover to customers.
Ensure technicians provide clear demonstrations and guidance to customers on the proper use and maintenance of installed systems.
Oversee troubleshooting and resolution of technical issues, ensuring timely and effective service.
Maintain accurate operational records, including installation reports, parts usage, labor hours, job completion status, and customer information.
Coordinate with sales and customer service teams to optimize installation schedules, manage customer expectations, and maintain high customer satisfaction.
Monitor team performance, work quality, productivity, and compliance with company procedures and safety standards.
Identify opportunities to improve operational efficiency, service quality, and technician performance.
Ensure adequate tools, equipment, and installation materials are available for daily operations.
Requirements
Strong leadership, organizational, problem-solving, and communication skills.
Excellent customer service skills and the ability to handle customer concerns professionally.
Experience in technician supervision, installation operations, field service, or a related technical role.
Ability to manage multiple jobs, prioritize tasks, and coordinate resources effectively.
Ability to work independently with minimal supervision and collaborate effectively with other departments.
Valid driver's license and a clean driving record, where driving is required for the role.
Willingness to work flexible hours, including evenings and weekends, when required to meet operational and customer needs.
