Studio Concierge

Responsibilities:

Welcome and receive clients professionally

Manage the front desk and incoming calls

Create, manage and update client appointments

Coordinate stylists, braiders and technicians

Manage client check-in, waiting experience and departure

Monitor day-to-day studio operations

Identify rebooking and additional-service opportunities

Support in-studio sales and product recommendations

Handle immediate client concerns and service recovery

Coordinate client photos, videos and in-studio reviews

Identify suitable in-studio content opportunities

Support ambassador and influencer visits

Maintain accurate client and appointment records

Provide temporary front-desk coverage for the Digital Concierge when required

Complete required daily reports and operational checklists

Requirements

Excellent customer service and communication skills

Strong telephone etiquette

Excellent organisational and coordination skills

Strong attention to detail

Professional and polished appearance

Ability to remain calm and organised in a busy environment

Good computer literacy

Strong problem-solving ability

Commercial awareness

Reliable and punctual

Strong ownership and accountability

Location: Lekki, Lagos Remuneration: NGN  150,000 – 200,000 monthly (gross)