Call Center Sales Assistant Manager

We are looking for our next Assistant Sales Manager with experience leading high-performance commercial teams. You will be responsible, together with the leadership team, for directing the daily operation of the Call Center, driving the fulfillment of sales, productivity, and conversion objectives. The position requires solid leadership skills, indicator analysis, sales coaching, and the ability to develop results-oriented teams.

Main responsibilities

• Supervise and ensure the fulfillment of individual and group sales goals.
• Perform call monitoring and coaching sessions to strengthen commercial skills.
• Follow up on performance indicators (productivity per agent).
• Contribute to the implementation of strategies to increase sales closures.
• Manage escalations and sales recovery opportunities.
• Prepare schedules and coverage plans.
• Generate performance reports and present results to management.

Requirements

Education level: Bachelor's degree or GED. English level: Native or advanced. Minimum 3 years of experience in Supervisor, Team Leader, or Sales Coordinator roles in the sales / telemarketing sector. Experience managing teams focused on goal fulfillment. Experience in hospitality, tourism, financial services, insurance, or BPO industries. Knowledge of KPI's. Proficiency in Excel and CRM tools.

We offer

• Base salary + Commissions
• Statutory and superior benefits.
• Hybrid work modality.
• Career plan and professional development.
• Dynamic and growth-oriented environment.

At Marriott Vacations Worldwide, we promote equal opportunities and value diversity. We seek to attract, develop, and retain talent in an inclusive, respectful, and discrimination-free work environment.

-Requirements-

• Minimum education: Higher education - Bachelor's degree
• 3 years of experience
• Languages: English
• Age: between 28 and 50 years
• Knowledge: Ability to advise, Leadership, Crm, Microsoft office, Supervision, Work by objectives, Sales coaching

Keywords:

cambaceo, sales, callcenter, teleoperador, telefonista, telephonist, telefonico, ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente </body>