operations supervisor
*About MVT: *MVT Canadian Bus, Inc. proudly operates the conventional and specialized transit service for the City of Barrie from a brand new $22M state-of-the-art facility as part of a 20-year operating contract. The team at MVT is committed to being a company that makes a difference in people's lives by inspiring our employees, treating our customers as part of the family, and making our communities even better places to live.
Our Barrie Transit team is seeking *a full-time Operations Supervisor for a 6 months contract*. Reporting to the Operations Manager, the Operations Supervisor provides support to the overall business but more specifically is a key member of the operations team, overseeing and managing the daily maintenance activities of the operations staff to ensure to ensure safe, clean, reliable vehicles, facilities and equipment in compliance with contractual, Company and regulatory standards.
*Key Responsibilities & Accountabilities:* The following is not intended to be a comprehensive list of the essential functions of the Operations Supervisor position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The Operations Supervisor must be able to perform the following tasks, among others:
- Reviews control centre performance monitors and adjusts services to ensure on-time performance
- Controls on-time performance of routes and ensures each route is covered daily; reviews driver performance multiple times per day utilizing specific reports
- Identifies and communicates via 2-way radio or other communication device, potential rerouting required as a result of traffic, construction or accident situations
- Monitors workforce level and identifies driver shortages
- Provides direct daily supervision of the Transit Operators
- Coordinates emergency communications in the event of service disruption
- Assigns open work and overtime to Transit Operators and develops the daily operating board
- Ensures adherence to the preventive maintenance schedules for all vehicles in the fleet as outlined by company and client requirements
- Ensures all vehicles are kept reasonably clean, inside and out by regular inspections
- Coordinates with maintenance staff by assisting with vehicle change outs that occur in the field minimizing service disruption and inconvenience to passengers
- Responds to and investigates all incidents according to Company policy and procedures, in compliance with Provincial regulations
- Monitors street operations for on-time performance, schedule and route adherence
- Assists operators with service or customer issues
- Liaises with relevant personnel regarding booking and scheduling issues
- Ensures all safety regulations are being observed and all training methods are adequate and effective
- Ensures that operation is in compliance with both client and company policies and procedures
- Prepares, verifies, and reviews staff schedules and work records for payroll purposes
- Maintains clear and accurate records of individual job performance issues
- Identifies, selects, trains, coaches and manages the performance of Transit Operators
- Assists in the recruitment, selection and training of new operator
- Conducts site checks and road observations according to client and local policy while documenting findings accordingly and provide necessary reports to Operations or Safety Manager as directed
- Conducts gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections
- Ensures that all Transit Operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications
- Communicates clearly each staff member?s roles and responsibilities and provides support to help staff accomplish assigned objectives
- Manages Transit Operator attendance and absenteeism
- Prepares required ope