Hotel Bar Supervisor

About the company

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)

• GupShup (The Serangoon House)

Your tasks

Responsibilities include but are not limited to

• Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Verifies all F&B functions are up to standard and exceed guest's expectations.
• Consistently offer professional, pro-active and engaging service to all guests’ members and associates
• Assist guests regarding all items and Cocktail Bar Catalogue, in an informative and helpful manner
• Comprehensive knowledge of all Catalogue and Food Menu items, garnishes, contents, preparation methods
• Create and serve innovative cocktails
• Provide relevant and innovative serves for individual whiskeys
• Suggest innovative ideas for events and tastings and menus
• Maintaining exceptional drink service standards
• Process all payments
• Mentoring and training of staff around our drinks
• Host guest tastings and masterclasses
• Flexibility to work at any of the Garcha Group Hotels
• Any other duties / tasks as requested by management

Requirements

Other Requirements Candidate must possess at least Professional Certificate/NITEC or equivalent qualification in any field.

Proficient in spoken and written English to communicate effectively with guests and colleagues.

Minimum 2-3 years of relevant working experience in the hospitality industry.

Required skills: Hotel Bartending Experience, Diligent, Trustworthy, Articulate with strong communication and interpersonal skills.

What we offer

Garcha Group Benefits

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars