Guest Service Executive - F&B (Hotel)

About the company

An exciting opportunity has arrived at The Garcha Group - Marriott International, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)

• GupShup (The Serangoon House)

Your tasks

Responsibilities include but are not limited to

• Personally, and regularly ensure that guests receive exceptional food and beverage service across all outlets, including breakfast, lunch, dinner, executive lounge, bar, and events.
• Ensure all F&B outlets maintain the appropriate ambiance and brand standards, including lighting, music, presentation, employee grooming, uniforms, and service attitudes.
• Attend and complete all required Marriott Learning & Development (L&D) and Lobster Ink training programs to support continuous professional development.
• Maintain effective and professional communication with the culinary team to ensure seamless service operations.
• Engage with guests in a professional, courteous, and positive manner to enhance guest satisfaction and build lasting relationships.
• Maintain high standards of sanitation, cleanliness, and food hygiene in accordance with Singapore regulatory requirements and Marriott brand standards.
• Monitor the quality, presentation, and portion consistency of all food and beverage items served.
• Oversee inventory management, stock control, and routine reporting to ensure operational efficiency and cost effectiveness.
• Perform any other duties or tasks as assigned by management.

Requirements

Other Requirements Candidate must possess at least Professional Certificate/NITEC or equivalent qualification in any field, along with a valid Singapore WSQ Food Safety Course Level 1 Certification.

Proficient in spoken and written English to communicate effectively with guests and colleagues.

Minimum 1-2 years of relevant working experience in the hospitality industry is highly preferred.

Required skills: Hotel Guest Service Experience, Diligent, Trustworthy, Articulate with strong communication and interpersonal skills.

What we offer

Garcha Group Benefits

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars