Finnish-speaking Customer Service Officer for a life science company

We are looking for a dedicated and service-minded Finnish-speaking Customer Service Officer for our client, an international life science company with operations in Stockholm. The company offers products and solutions to customers within healthcare. In this role, you will be responsible for providing professional service and creating a good customer experience, primarily for the Finnish market.

This is a recruitment for a parental leave substitute with employment directly with the client company from the beginning of October 2026 until April 2028. For a person who performs well, there may be opportunities for an extension.

About the position

As a Customer Service Officer, you will primarily work with customer service for the Finnish market. You will become part of an international organization and work with professional service towards the company's customers.

Customer contact takes place mainly via e-mail and to a lesser extent via telephone. Most cases concern orders and complaints, and you are responsible for helping customers in a fast, professional, and solution-oriented manner.

You are primarily responsible for the Finnish market but work closely with your colleagues and also support the Swedish market as needed. You will work in several different systems, primarily SAP and Salesforce.

The role can evolve over time and may involve closer collaboration with the sales department and new tasks based on the needs of the business.

Your responsibilities include, among others:

Handle incoming customer cases, primarily via e-mail but also via telephone. Handle questions regarding orders, complaints, and other customer matters. Responsible for customer service towards the Finnish market and support the Swedish market as needed. Build good customer relationships through professional and proactive service. Collaborate with colleagues within customer service, sales, and other parts of the organization. Work in several different systems, primarily SAP and Salesforce.

Who are we looking for?

For this position, we place great emphasis on your personality. We are looking for someone who enjoys helping others and who is curious, driven, and self-reliant. You thrive in a changing environment where the pace can vary and take your own initiative when needed. You are unpretentious, flexible, and open to new tasks and ways of working.

In addition, we are looking for someone who:

Speaks and writes Finnish and English at a very high level. Has very good knowledge of Swedish, which is a strong merit for the position. Has good experience working in SAP. Has good system proficiency and finds it easy to learn new systems. Has experience in customer service, administration, or similar tasks. Is structured, solution-oriented, and communicative. Finds it easy to create good relationships with both customers and colleagues.

You get

A very pleasant working environment with engaged colleagues and managers.

Working hours are 07.00–15.30 and you have the opportunity to work from home one day a week.

You will also benefit from attractive employee benefits, including health insurance, generous wellness allowance, and lunch subsidies.

Does this sound interesting?

Then we would love to hear from you! We process applications continuously, and the position may be filled before the application period expires. If you are interested, we therefore encourage you to apply as soon as possible.