Danish-speaking Customer Service Representative for LensWay Group

MultiMind Bemanning AB works with personnel rental and recruitment. The company's niche is to mediate personnel with language skills as well as international experience within the areas of customer service, finance, marketing, HR, and IT.

Do you have a strong service gene and are you looking for new challenges? Do you want to be part of LensWay Group's dedicated customer service team?

Then you might be the one we are looking for. On behalf of LensWay Group, we are now looking for a Danish-speaking customer service representative for their Nordic team in Kista, Stockholm.

LensWay Group LensWay Group was founded in 2000 and has since grown steadily and become one of Europe's largest e-retailers in the optical industry. The company is above all known for providing exceptional service and for building long-term relationships with their employees, including through various development opportunities.

About the job As a customer service representative, you contribute significantly to maintaining LensWay Group's well-established reputation for providing world-class service. Therefore, service is also the common denominator for your responsibilities, which include, among others, the following:

• Daily dialogue with customers via telephone, email, chat, and social media
• Helping customers with their lenses, glasses, sunglasses, and accessories
• Handling complaints
• Upselling and information regarding product updates

In addition, there are good opportunities for internal development, and over time, for example, working more with translation, social media, and various other projects.

Your profile In this role, we place great emphasis on your personal qualities and your motivation. However, we want you to:

• Have a high school education
• Have previous experience in customer service
• Have good IT skills (MS Office package)
• Speak fluent Danish and have good customer skills in English
• Are positive and service-minded
• Are a good communicator and problem solver
• Are self-driven

It is an advantage if you have:

• Experience with sales
• Experience from the optical industry

Why LensWay Group? As a customer service representative at LensWay Group, you will become part of a positive environment where diversity and collaboration are prioritized. You will receive great individual responsibility, but also become part of a team organization where everyone helps everyone. LensWay Group prioritizes the onboarding of employees highly, and thus ensures that you are properly prepared through a two-week training program. They focus on creating long-term and strong relationships with employees, including through various development opportunities and attractive employee benefits.

Interested? LensWay Group collaborates with MultiMind Bemanning AB in this recruitment process. We therefore ask you to apply directly via our website. All other inquiries should be directed to recruitment consultant Ann-Sofie Pagh via email ann-sofie.pagh@multimind.se or telephone +46 708 15 27 99.

Apply today! We process applications continuously and the position may be filled before the application deadline expires. </body><<<