Senior Associate Director, Nexus, Client Delivery
About MUFG Investor Services: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services. With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work. Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
The Senior Associate Director is accountable for the performance and results of assigned real estate client portfolios, ensuring high-quality, timely and controlled delivery of NAVs, financial statements and investor reporting. This role leads planning and execution, provides technical review and guidance, escalates risks and opportunities, and develops team capability while maintaining strong client engagement. Accountable for the quality and timeliness of deliverables for an assigned portfolio of real estate fund clients. Review NAV calculations and key deliverables (fees, waterfalls, capital activity and investor reporting) to ensure accuracy and completeness. Review investor and performance reporting (including ILPA-style metrics where required) and ensure proper integration of valuation and operating results. Review financial statements and supporting schedules; ensure compliance with accounting standards and client requirements. Lead planning meetings to coordinate deliverables, manage priorities and ensure deadlines are met. Lead, coach and performance-manage team members; provide regular feedback and development support. Lead routine client and third-party meetings; act as the first escalation point and drive issues through to resolution. Oversee onboarding for new funds; guide transaction/reporting requirements and coordinate systems and reporting design. Manage resources for process improvements and initiatives without disrupting day-to-day delivery; document and resolve exceptions to standard procedures. Proactively identify delivery risks and opportunities to enhance service quality and reporting.
Education Requirements University degree in Accounting, Finance, or related field. Professional accounting designation (CPA, ACCA, or equivalent) preferred. Professional Experience 8+ years' experience working in the fund administration industry or audit Demonstrated capability managing multiple complex mandates, client escalations and delivery risk. Proficient with Yardi Strong knowledge of real estate fund structures, investor reporting, and system
At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency. MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships. We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience. MUFG is an equal opportunity employer.